Customer Service Policy

Our Commitment to You

At Ghirardelli Chocolate Collection, providing reliable and thoughtful customer service is an essential part of our shopping experience. Our goal is to ensure every customer feels supported, informed, and confident throughout their journey with us.

Customer Support

If you have questions about your order, products, or general inquiries, our customer support team is here to help.

We aim to respond to all customer inquiries as promptly as possible and provide clear, helpful solutions.

Contact Email: support@ghirardellimall.com

Order Assistance

Our customer service team can assist with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Return and refund inquiries

  • Product-related questions

  • Address updates prior to shipment

For the fastest assistance, please include your order number when contacting us.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

Once an order has been processed or shipped, changes or cancellations may no longer be possible, but we will always do our best to assist.

Issue Resolution

If you experience any issues with your order, including damaged or incorrect items, please reach out to our support team with relevant details. We are committed to reviewing each case carefully and working toward a fair resolution.

Communication Standards

We value respectful and clear communication. Our customer service team strives to provide courteous, professional assistance and appreciates the same in return.

Continuous Improvement

Customer feedback helps us improve our products and services. We welcome suggestions and comments that help enhance the overall shopping experience.

Get in Touch

If you need assistance at any time, please don’t hesitate to contact us.

Email: support@ghirardellimall.com